Program Overview
A challenge that is increasingly common in workplaces today is that many generations often work together in one team. Managing a cross-generational team can be challenging. The generation gap between members requires managers to understand the unique habits, behaviours, and work style preferences of different generations.
Discovering how to manage a cross-generational team has challenges, but it can be rewarding. Managers can leverage age-related differences and create a talent flow that supports a business’s sustainability. When people with different backgrounds cooperate, creativity and innovation happen. It is essential to establish a culture where communication is open and honest. Everyone in a team should feel respected and able to fulfil individual and professional needs.
Objectives
At the end of this 2-day workshop, participants will be able to:
Identify the characteristics and values attributed to each of the 5 generations
Realize that everyone with different ideas can work together successfully
Aware of the benefits and challenges of a generationally diverse team
Appreciate others, especially their differences
Adopt a collaborative leadership style to lead cross-generational teams
Match your communication styles to the different preferences of the 5 generations
Build emotional intelligence with empathy to lead cross-generational teams
Identify potential conflict arising from generational differences and choose the best style to manage conflicts effectively
Use the skills, strategies, and tools learned to effectively lead all generations
Program Insights
TARGET AUDIENCE
Managers, Executives, Team Leaders who manage a cross-generation team
DURATION
2 Days
Course Contents
Introduction to a Cross-Generational Team
• What is a cross-generational team?
• Key features of the multi-generational workforce
- Five gens: Traditionalists, Baby boomers, Gen X, Gen Y, Gen Z
• Distinctive features of a cross-generational team
- Technical skills
- Work styles
- Communication methods
• Benefits and challenges of multigenerational teams
• Group discussions and sharing: Challenges of managing a cross-generational team at the workplace
Leading a Cross-Generational Team
• Leadership styles to match each generation’s needs
• Demonstrate a collaborative leadership style
• Cross-generational mentoring and learning
• Setting expectations
• Respecting boundaries
• Psychological safety at the workplace
• Guidelines to leading others from a different generation
Emotional Intelligence (EQ) At The Workplace
• Understand what is EQ: The heart of Diversity and Inclusivity
• The 5 maturity criteria of EQ
• The ability to empathize with others
• Active Listening skills
• Appreciating good performance
• Emotional Management
• Skills practice: EQ 30 points self-assessment
Communicating Across Generations
• 3 Communication styles
• Assertiveness skills
• H.O.T. Communication
• Matching your communication styles to the different preferences of the 5 generations
• Solutions driven questioning skills to get commitment and results
• Skills practice 1: Assertiveness responses to adverse situations
• Skills practice 2: Questioning skills
Managing Generational Conflict
• What is conflict?
• Understanding conflict
• 3 types of work conflicts
- Relationship / Interpersonal, Task, Process conflicts
• Possible root causes of the conflict
• 5 primary styles of conflict management
• Pros & Cons of each style
• Best practices and tips for managing conflict between the generations
• Group activity reality check: Types of conflicts across generations at work
• Case study of conflict at work: Who is right?
Establish the Culture
• Creating the culture we want
• Working as an intergenerational team
• Challenging stereotypes
• Promoting DEI- Diversity, Equity & Inclusion
• Personal Action Plan
Testimonials
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