Program Overview
In a recent survey by the renowned Katz Business School, recruiters from companies with more than 50,000 employees said that communication skills were cited as the single most important decisive factor in choosing managers.
Another main factor contributing to job success is the ability to work with others, which also requires communication skills. Being able to communicate effectively is, therefore, essential if you want to build a successful career. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. Effective communication is only successful when you convey your thoughts and ideas effectively. You must also weigh in the diverse circumstances surrounding your communications, such as situational and cultural context.
Learning Outcomes
At the end of this programme, you will have gained the following knowledge and skills and will be able to:
Communicate assertively with your team, including intergenerational colleagues
Know your dominant style of communication
Work with the team through intergeneration with the right influencing style
Respect and empathize with others’ rights
Give and receive criticism in a win-win manner
Demonstrate techniques to confront, persuade, and influence others in a respectful manner
Develop positive win-win attitudes
The Core Concepts
- P.R.I.D.E. : “Personal Responsibility in Daily Effort”
- A.B.C. : “Awareness Before Change”
- Paradigm: “The effectiveness of communication is results!”
Program Outline
In this program, you will be guided through the journey of discovering your true leadership potential to realize your vision and goals as a C-suite member.
Introduction : Communication
• Dynamics of communication
• Link with other people
• Barriers of Communication
• Responsibility for communication
• Personal integrity
• Self-image, fear, perception
• Your total communication package
-Body language
-Tonality
-Words
• Listening skills
• Video presentation: Patch Adams
Styles Of Communication
• Golden Rule for leaders
• Three styles of communication
• Pros and cons of each style
• How to handle passive aggression
• Role play: Assertiveness in workplace case studies
Analysis Of Your Communication Style
• 20 point questionnaire
• Analysis of your main styles
• Key to working with others
• How to adapt to others
• Self-reflection & journaling: Work on improvement areas
The Assertion Theory
• Understand each communication transaction
• Win-Win communication
• Empathy: Understand other person’s position
• “Save face”: the other person’s self-esteem
Techniques of Communication
• Simple assertion
• Positive direct statement
• Negative direct statement
• Confrontative assertion
• Golden rules in confrontation
• When to use this
• Five steps
• Persuasive assertion
• 5 guidelines
• When to use this
• Workshop: Practising the above skills
Handling Criticism
• Positive win-win attitude
• Receiving criticism
• React vs. Respond
• Four keys guidelines
• Giving criticism
• Understand consequences
• Five keys guidelines
• Skills practice: Practising the above skills
Solutions-Driven Questioning Methods
• Influencing the outcome with effective questions
• Being innovative to get commitment
• Responding and expanding
• Secondary probe techniques
• Workshop: Turning poor questions to your advantage
Methodology
Throughout the workshop, there is a mix of mini lectures, simulations, role plays and activities, using the Integrative Learning System (ILS) approach to internalise the learnings of the workshop. Technologies used will include Multiple Intelligences, Interactive Learning and the Dunn & Dunn’s Learning Styles. EQ (Emotional Intelligence) will be emphasized here.
Online activities include:
• Mentimeter
• Break out rooms (BOR) for group brainstorming, skills practise, workplace scenarios / case studies
• Annotation function for pax engagement
• Energizers: Brain gym exercises
• “Thinking outside the box” exercises
• Communication 20 points Self-assessment
• Video presentation
• Recap & Reflection journaling
• Q & A
• Polls
• Chat box for questions and comments
Testimonials
Gallery
